Call center – Develop a customer engagement workflow for order confirmation calls which will result in additional cross-sales and will help you learn your clients’ preferences, thus improving the delivery experience for them.
Order confirmation – Easily confirm, adjust, or create orders during a phone call.
Cross-selling opportunities – Perform additional cross-selling operations during a phone call.
Enrich customer information data – Create a valuable customer database.
Feedback – Get insights about your products and customer service quality.
Order management – Track order execution progress, and delivery team locations.
Orders orchestration – Plan the delivery of the logistics team based on demand, stock availability and customer location.
Speed up the workflow – Automate the dispatch operations with Rules and Shipping Presets. Reduce the need for manual data input and avoid order processing errors.
• Track the top-selling products by their location and time.
• Track order processing efficiency and time as it proceeds from stage to stage.
• Track the activity reports of your delivery teams considering the number of completed orders, the traveled distance and the time spent.